Return Policy
All return requests must be made within 30 days of the invoice date of your purchase. Call us toll free at 1-888-236-5839 with your invoice number ready to obtain your return authorization number.
Returns require a RETURN AUTHORIZATION NUMBER. This return number helps us identify your package and the reason for the return when it arrives back to our store. DO NOT submit a return without one as your package will be refused and returned to you. To obtain a return number simply contact us at 1-888-236-5839 during our normal business hours.
Any and all electrical parts are NOT returnable for any reason.
Used, previously installed, or parts not in completely new condition are not returnable.
Restocking fees
A credit will be given for the purchase price of your item(s) less a 20% restocking fee. This also applies to cancelled orders. If you need to make an exchange the restocking fee will be waived. Shipping charges are not refundable.
If we make an error in your shipment or if the item arrives damaged or mispackaged from the manufacturer restocking fees will not apply.
Prepare your return
Returned items are to be shipped at your expense unless a shipping error was done on our part. Items are to be in new, unused condition with visible part number stickers still on the boxes. All hardware and packaging must be intact.
Please make sure that protective packing is in place and that all items are secured in their boxes. It may be necessary to add packing to a return shipment as packing that may have been sufficient to ship your item once won’t hold up on a return shipment.
Please insure your returned items for their full value. We cannot refund for items damaged in transit to us. If any items are damaged during transit you will need to obtain a refund from the shipping carrier.
If your order has damage or is missing components, please notify us by phone within 48 hours. Be sure to inspect your package when you receive it. Report any visible damage to the carrier or decline the package if substantial damage is done to the package or its' contents.
DCHautomotiveParts.com is not responsible for damage done to parts or vehicles due to improper installation and/or consumer error.
If you are from Canada please be aware that U.S. models may differentiate from Canadian trim levels. Being that we do not have access to a Canadian parts catalog we are not responsible for parts ordered that do not apply or fit your vehicle.
Any other questions call 1-888-236-5839.
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